FREQUENTLY ASKED QUESTIONS
1 - Where does the tour go?
Our tour is a sightseeing visit of the city. You will find the tour route following the link below:
Florence route Rome route Pisa route
2 – How many people are on your tours?
Our groups are very small (no more than 10 people at the same time), so we can give our
clients the best tour service in the city, with the best value.
3 – What is the cancellation policy?
Cancellation Policy: This payment is fully refundable if the reservation is cancelled 3 business
days or more prior to the scheduled tour. The payment will not be refunded for any other
reason (i.e. weather, change of travel plans, illness, missed train…..) within 3 business days of
the scheduled tour. Circumstances of exceptional character: Strikes, cancellations due to
adverse weather conditions, war, civil or military strife, riots, natural disasters, sack, terrorist
activity: these and similar others, constitute causes of force majored and are not chargeable
to the carriers or the Organizer. If due to such causes, the Organizer will not be responsible for
any possible extra costs born by the traveler, and will not provide refunds for any services not
used or provided. Cancellation or change of reservation could be done only by email at
INFO@ITALYCRUISERBIKETOURS.COM
4 - Do we visit any museum during the tour?
We do not enter the museums and monuments
5 – What happens in case of rain?
The tour goes on rain or shine. We provide ponchos to all of our guests.
6 – How long the bike tour lasts?
Our tours last 3 hours approx.
7- Are your bike tours safe?
Yes! Our tours are perfectly safe, as we stay in the pedestrian areas, on bike lanes, footpaths,
and riversides throughout the city. Our local guides really know Florence and will help you
navigate the city landscape with ease. We also provide helmets but you are not obliged to
wear them on the tour.
8 – What about the kids?
We have child seats for kids from 2 up to 6 years old and special bikes for kids from 6 to 12
years old. So we can guarantee that our bike tours are perfect for families!

