FAQs

arrowFree cancellation up 72 hours before the tour starts. Payment will not be refunded for any other reason (i.e. weather, change of travel plans, illness, missed train…..) within 72 hours of the scheduled tour. No refund will be granted for late arrivals.

arrowRain policy: The bike tour will never be cancelled due to rain. We will do our best to proceed with the tours, however, in case of heavy rain, we might decide to stop the bike tour and proceed with a walking tour instead. Should the weather get better during the tour, we will try to get back on board, when possible.

arrowChild Policy: Children under 18 years of age cannot take part of our tours alone. They must be accompanied by an adult aged 18 or over. if your child is younger than 12 years of age, we require the EXPERT LEVEL of biking and that he/she rides her/his own bike. Please note that our staff will have the right to decline accepting your child without any obligation to refund you for her/his tickets

arrow Guest options on rainy days:

  1. Proceed with the tour hoping for clearing weather - with the understanding that no refund or discount will be given if Bikes are not ridden due to rain, or if the Bike tour is abbreviated due to rain.
  2. 50% refund for client cancellation
  3. Rain check to be used the following day or at any other time, subject to availability. The Rain check is a voucher given to client. The voucher is transferable and may be sold or given to others to use at a future date and lasts up to 1 year from date.

arrow Private Tour Policy: To book a private tour we require a minimum of 4 people or the payment of 4 tickets. The private tour ticket is 10€ more expensive than our regular tour ticket. 

arrow Cruiser Bike Model: Our bikes are not electric powered and are very comfortable for a city sightseeing like ours, you won`t need to have a powered bikes, a manual shifting system is enough. 

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